Terms of Service

Welcome to Backlineleads. These Terms of Service ("Terms") govern your access to and use of the services provided by Backlineflow LLC, doing business as Backlineleads ("we," "us," or "our"), including the backlineleads.com website and the Orvyn CRM platform (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

1. Acceptance of Terms

By creating an account, subscribing to a plan, or otherwise using our Services, you represent that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms. If you are using the Services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Backlineleads provides the following services:

• Lead Generation: We run paid advertising campaigns on platforms such as Meta (Facebook/Instagram), Google, and TikTok to generate leads for your business.
• Orvyn CRM Platform: A customer relationship management platform for managing leads, automating follow-ups, tracking communications, and organizing your sales pipeline.
• AI-Powered Tools: Automated features including AI-assisted lead qualification, smart follow-up sequences, appointment scheduling, and analytics.
• Communication Tools: SMS, MMS, email, and voice communication capabilities integrated into the CRM, powered by third-party providers including Twilio.

3. Account Registration and Responsibilities

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Keeping your account information up to date

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Subscription Terms, Billing, and Payment

Our Services are offered on a month-to-month subscription basis across multiple tiers (Bronze, Silver, and Gold). By subscribing to a plan, you agree to the following:

• Subscription fees are billed monthly in advance on your billing date
• All payments are processed securely through Stripe
• You authorize us to charge your payment method on file for recurring subscription fees
• Ad spend is paid separately and directly to the advertising platform (Meta, Google, or TikTok); ad spend is non-refundable
• Setup fees, where applicable, are billed at the start of your campaign and are non-refundable once the campaign has been launched
• Prices may change with 30 days' written notice; continued use after a price change constitutes acceptance

For details on our refund and cancellation policy, please see our Refund & Cancellation Policy at backlineleads.com/refund-policy.

5. Acceptable Use of Leads

Leads delivered through our Services are for your business use only. You agree that you will not:

• Resell, redistribute, or share leads with third parties without our prior written consent
• Use leads for any unlawful purpose, including but not limited to spam, harassment, or fraud
• Contact leads in violation of the Telephone Consumer Protection Act (TCPA), state telemarketing laws, or Do Not Call registry requirements
• Misrepresent your identity or affiliation when contacting leads

You are solely responsible for your use of leads and for compliance with all applicable federal, state, and local laws when contacting them.

6. Intellectual Property

All content, features, functionality, trademarks, logos, and service marks associated with our Services — including the names "Backlineleads," "Orvyn," and "Orvyn CRM" — are the exclusive property of Backlineflow LLC or its licensors and are protected by United States and international intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of any software, unless permitted by law.

7. Data Handling and Client Responsibilities

You acknowledge that you are responsible for the data you upload, store, or process through our platform, including lead information and customer communications. You agree to:

• Comply with all applicable privacy laws and regulations when collecting and using personal data through our platform
• Obtain all necessary consents from individuals before sending them communications through our Services
• Not upload or transmit any data that is unlawful, harmful, or infringes on the rights of others

For details on how we handle your data, please review our Privacy Policy at backlineleads.com/privacy.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BACKLINEFLOW LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

WE DO NOT GUARANTEE SPECIFIC RESULTS, LEAD QUALITY, LEAD VOLUME, OR RETURN ON INVESTMENT. LEAD GENERATION RESULTS DEPEND ON NUMEROUS FACTORS INCLUDING MARKET CONDITIONS, AD PERFORMANCE, AND YOUR BUSINESS PRACTICES.

9. Indemnification

You agree to indemnify, defend, and hold harmless Backlineflow LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Any content or data you submit through the Services

10. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in the State of New Jersey, and you consent to the personal jurisdiction of such courts.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at support@backlineflow.com. We will attempt to resolve the dispute within 30 days.

11. Termination and Cancellation

You may cancel your subscription at any time by emailing support@backlineflow.com or contacting our support team. Cancellation will take effect at the end of your current billing cycle, and you will retain access to the Services until that date.

We reserve the right to suspend or terminate your account at any time, with or without cause and with or without notice, including for violations of these Terms, our Acceptable Use Policy, or any applicable law. Upon termination, your right to use the Services will cease immediately.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last updated" date. For significant changes, we may also notify you via email. Your continued use of the Services after any modifications constitutes your acceptance of the updated Terms.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@backlineflow.com
• Website: backlineleads.com
• Backlineflow LLC (d/b/a Backlineleads), New York, United States